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We use DHL for all international shipping with insurance included. Everything is shipped from Shanghai. Once your order is completed, you will receive an email with your tracking info and delivery time frame. We have most items in stock and will ship quickly, but if they need to be made, we will notify you of the time frame. In this instance, it takes usually 10 days before shipping. We suggest emailing us with any questions for larger items.
If you are receiving your order outside of China, you will be responsible for all taxes / duties incurred through the customs department of the country to which the item is being shipped to. It is possible for some orders to experience a delay in customs. We have no control over this and ask that you contact your local customs agency if necessary. We are also not responsible for any items detained or otherwise confiscated by your country's customs office. Refunds will not be given for this situation.